Tesco Delivery Slots Not Available

admin 3/21/2022

Tesco customers have been left furious after having to wait hours in a virtual queue to secure a Christmas delivery slot.

This morning the supermarket released slots for the week starting 21 December - but only to their delivery saver customers who pay a subscription fee.

Shoppers took to social media in their droves to complain about the lack of delivery slots for Sainsbury's, Tesco, Asda, Morrisons, Waitrose and the Co-op, with online stores not showing. Once you have logged in, click the “Book a slot” button to see the available delivery slots. It can best to book your slot at the start of your shop, however please be aware that it will only be reserved for 2 hours once you have selected it. Alternatively you can book your slot just before you checkout once you have completed your shopping.

But after waking up to log on at 7am, many complained they had still not been given a slot after two-and-a-half hours of waiting.

One person posted on Twitter: 'What an absolute joke. Been a delivery customer for years, have delivery saver.

Almost two and a half hours waiting and still in the queue 😡

— Sonia Bradley (@50N1ABR4DL3Y) November 13, 2020

'Went on at 6.45am. Been in the queue for two hours and 20 minutes. What is happening? Should I just shop elsewhere this Christmas?'

Another user posted: 'Been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?'

Customers were faced with a message that read: 'You are currently in a queue - we'll put you through as soon as we can.'

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On its Twitter page, the supermarket posted: 'A lot of customers are using our website and app at the moment. So we're temporarily using a virtual waiting room to help manage the flow.

'We're sorry if things take a bit longer than usual.'

Anyone else still in the online Tesco queue for a Christmas slot?! #tescopic.twitter.com/f4qKOrng2l

— SEN Resources Blog (@senresourceblog) November 13, 2020

While some were given slots after a long wait, others were unsuccessful and forced to shop for their Christmas dinner supplies elsewhere.

Those who did manage to book complained festive essentials like turkeys were not yet available.

There was also no mention of people on the government's vulnerable list, who are entitled to priority delivery slots because of coronavirus.

@Tesco been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?

— annie (@annie6724) November 13, 2020

A Tesco spokesman said: 'Demand for online slots over the festive period is high, and we have more slots this Christmas than ever before.

'We are experiencing high volumes of traffic to our website and groceries app and are temporarily limiting the number of customers using it.'

They apologised for the inconvenience and claimed home delivery and click and collect slots are still available for the Christmas period.

Update 28/03/20: There are currently no food delivery slots available, as far as our research shows. However, we saw a few food delivery slots yesterday at Tesco and Sainsbury's in some regions, so do check your local area. Alternatively, a number of meal delivery services are still operating - details below.

Online food delivery services are currently under strain. There's been a huge surge in demand, following the government's strict advice for everyone to stay at home to help combat the spread of coronavirus.

With more people working from home or in self-isolation, it hasn't been easy to book an online grocery delivery in recent weeks. But we're assessing the situation daily, and we'll tell you which supermarkets are offering food delivery slots as soon as they open.

5 top meal delivery services still taking orders

Mindful Chef - healthy recipe boxes with fresh ingredients for you to cook
Allplants - plant-based meal delivery, cooked by chefs
Balancebox - healthy meals delivered to your door
Pasta Evangelists - fresh pasta meal boxes: 20% off first box
Kurami - healthy meal delivery boxes

The good news is that supermarkets have been working around the clock to speed up the supply chain, and we look forward to seeing the situation resolved soon.

In the meantime, we've taken a look at how the major supermarkets are dealing with this increased demand. We'll be constantly updating this page, but it looks like it'll be mid-April before new food delivery slots are opened up. You'll find full details below.

Please remember to use all food delivery services responsibly. Only order what you need to preserve stocks for others who might be in need.

Grocery delivery: our process

We signed up to all the major supermarkets below, and created a shopping basket full of popular goods. We then compared four different locations to provide a sense of what stock is available in each area and whether delivery slots are currently offered.

Your situation may differ, but the locations we covered were: London, Leeds, Portsmouth and Bath. Here's the latest on which supermarkets are offering online grocery delivery today...

Tesco

Next delivery slot: none currently available (last updated 28/03/20)

Update (28/03/20): While our research showed a couple of Tesco food delivery slots popped up yesterday for March 30 and April 3, we're now not seeing any in the areas we're testing. Nevertheless, we're hopeful that yesterday development offers some evidence that availability is starting to improve.

Tesco CEO Dave Lewis has reached out to customers in a new message this week: 'We know that it's difficult right now to get a delivery slot for online shopping. We are at full capacity for the next few weeks and we ask those who are able to safely come to stores to do so, instead of shopping online, so that we can start to free up more slots for the more vulnerable.'

Tesco has a decent selection of food items online, but getting hold of them at the moment can be tricky. Most brands are in stock, but eggs, hand soap, pasta, milk and bread are the exception, with some items sold out.

According to Tesco, new slots are offered up at 23:30 each day:

Hi there, thanks for getting in touch. New slots are opened up each day 3 weeks in advance at around 23:30 - 00:30. I hope that helps. TY - BarrieMarch 24, 2020

How to sign up for an account

Enter a valid email address and password, and confirm whether you have a Clubcard or not. You’ll receive one automatically upon registering if you don't. Fill in your personal details, including your phone number and UK Postcode. You can then select if you’d like to receive offers and vouchers from Tesco or not.

Benefits and perks

Online shoppers can collect Clubcard points and Tesco has begun price matching Aldi on both its own-brand and branded products. A Delivery Saver pass is also available for regular customers, and comes with the added benefit of priority delivery slots during the busy Christmas and Easter periods.

Coronavirus measures and policies

Customers who shop online are encouraged to shop in-store where possible to help free up delivery slots for the elderly customers and those who are self-isolating.

Due to increased demand, Tesco isn’t accepting any new Delivery Saver customers right now either. A restriction of only three items per customer on every product line is in place, and multi-buy promotions have also been removed.

Asda

Next delivery slot: none currently available (last updated 28/03/20)

Update (28/03/20): Asda will still let you register as new online customer, but online delivery slots are not available up until April 11. Click and collect slots are also unavailable.

Similar to Ocado, Asda has now implemented a queue system to deal with the high volumes of traffic its website is receiving. There's no estimate as to where you are in the queue, though, or how long you'll have to wait. Items such as pasta, hand soap and toilet roll are also in high demand.

In an email to customers, Asda CEO Roger Burnley has shared some information regarding how the company is working to deliver online shopping: 'We're providing our drivers with hand sanitiser and gloves, and making as many online shopping slots available as we can. We're encouraging those that are able to safely shop in person to do so - this allows us to deliver to the highly vunerable.'

Roger Burnely went on to add 'If you are self-isolating or have additional needs, please advise us in the 'other information' section when placing your order.'

How to sign up for an account

Registering is quick and easy with Asda (it says as much on its website), simply enter your email, a password and then enter your delivery postcode and you’re good to go. You can choose whether to receive exclusive offers and the latest info from Asda too if you’d like.

Benefits and perks

Competitively priced and with a Delivery Pass available, Asda online shoppers can save up to £80 and £100 by choosing a 6-month or 12-month pass. Offers are clearly highlighted on the Asda website, so you’re never likely to miss a cracking deal.

Coronavirus measures and policies

Customers are limited to a three item maximum on all food, toiletries and cleaning products when ordering online.

When placing an online delivery order, anyone who is self-isolating is advised to fill in the ‘Other information’ section to advise where their order should be left, i.e. on the doorstep.

Ocado

Next delivery date: none currently available(last updated 28/03/20)

Update (28/03/20): No more slots are available, according to Ocado's website. The company is also bringing order cut-off times forward, so customers are encouraged to complete their order in one session to avoid disappointment later. If you visit the Ocado website you’ll be placed in a virtual queue, which can take up to four hours (the brand has paused the app due to high demand).

In an email to existing customers on 25 March, Ocado Retail CEO Melanie Smith has said that 'no matter how hard we work, we will not have enough capacity to serve the unprecedented levels of demand'.

She went on to say that 'new delivery slots will be released every day for the coming week, as and when we have capacity'.

Iit's currently unclear whether Ocado are allowing new customers. If you do not have a delivery booked already, Ocado's website notes that there is 'limited availability over the next few days'.

Thanks, Natalia, we’re doing everything we can to serve as many customers as possible and our teams are working around the clock. Please keep checking back on the website for updates on placing new orders and when new delivery slots will be available.- RubyMarch 24, 2020

How to sign up for an account

You can sign up to Ocado using a Facebook and PayPal account, or simply fill in your details such as your email address and postcode to register.Tick the box if you’d like to opt out of Ocado’s offers, vouchers and gifts before you hit ‘Register’.

Benefits and perks

New customers can enjoy three months free delivery with Smart Pass, and Ocado also offers one-hour delivery windows.

Coronavirus measures and policies

Ocado had to temporarily suspend its service due to high demand, but is now its back online. Customers can only book one delivery slot every seven days to free up more slots for other customers.

Some products are limited to one or two per order, and a small number of bulky items have been removed from sale to make more room in each delivery van. The company has shared how stockpiling has affected its service during the coronavirus outbreak.

We know our service has never been as important to the daily life of the country, and we want to keep you informed.This simple infographic explains why and how stock-piling food has affected our service and why putting limits on certain products is fair for everyone. pic.twitter.com/hU1A879KLVMarch 22, 2020

Morrisons

Next delivery slot: none currently available(last updated 28/03/20)

The Morrisons website has recovered after being down for a few days, but there are still no delivery slots available at this time. There is also a very small selection of pasta.

Book A Tesco Delivery Slot

How to sign up for an account

To sign up for a Morrisons online account, firstly enter your postcode to check if Morrisons deliver in your area. Once you’re given the all clear, enter your details and a password to register. You can also receive tailored offers, coupons and communications from Morrisons.

Benefits and perks

You can use a Facebook account to sign in, and Morrisons Quick Shop fills your trolley with the top things you might be wanting to buy with a single click. A Delivery Pass is also available with regular choices for those looking to do their weekly shop online.

Coronavirus measures and policies

Orders must be finalised 48 hours before delivery. Morrisons are working on introducing a number of measures to help reduce the amount of substitutes and missing items that some customers are encountering with their online food shops:

Hi! Sorry about that. We are experiencing a high demand at the moment which is causing the lack of availability & delivery slots. We're introducing a number of measures to ensure our customers can get the products they need and will communicate these when we can - MattMarch 24, 2020

Sainsbury's

Next delivery slot:none currently available(last updated 28/03/20)

Unless you’re already registered as a Sainsbury’s online customer, Sainsbury’s has paused all new online registrations.

Update (27/03/20): If you have an existing account, food delivery slots are now showing for March 28 and March 29. The amount available will vary depending on your area, put it's a positive sign that Sainsbury's are beginning to cope with the unprecedented demand. The company offers a click & collect service but this is still unavailable.

In a message to customers, Sainsbury's Chief Executive Mike Coupe has provided more insight into how the company is delivering to the elderly or vulnerable: 'Many of you have written to me to tell me you are elderly or vulnerable and are struggling to book online delivery slots. We are doing our absolute best to offer online delivery slots to elderly, disabled and vulnerable customers. These customers have priority over all slots.'

Sainsbury's revealed that their customer Careline has had 'one year's worth of contacts in two weeks'.

Tesco Online Delivery

Mike Coupe went on to add, 'I apologise to our regular online customers, who I know are feeling very frustrated at not being able to book slots. Please bear with us and I hope you can understand why we feel the need to prioritise elderly and vulnerable customers at the moment.'

How to sign up for an account

Due to the huge increase in online orders, new registrations have been paused for the time being. To sign up for a Sainsbury’s online account, enter your email address and fill in your details on the following page. Once you’ve finished, you can start shopping.

Benefits and perks

You can collect and spend Nectar Points with each online food shop. A Delivery Pass is also available, which can help you save up to £156 per year.

Coronavirus measures and policies

Elderly customers and those deemed as vulnerable will be offered priority delivery slots.

We are continuing to work around the clock to feed the nation in these challenging times, and have taken further steps based on what you have told us in the past 24 hours. Please read the latest from our CEO Mike Coupe here: https://t.co/I0kBAX5fmL pic.twitter.com/Ud6bAVfmMSMarch 22, 2020

Waitrose

Next delivery slot: none currently available (last updated 28/03/20)

Waitrose is still accepting new customer registrations - however, all delivery and click & collect slots are unfortunately unavailable right now. You can still amend or cancel existing orders, though.

It doesn't look like many will open up in the near future either, as the brand isn't confirming any new slots at the moment - but that could well just be a lack of communication to the social media team:

Slots are filling up quicker than usual and our team is doing all they can to offer the maximum number available. Please bear with us, as soon as slots are available they will go live on our website and app. - MatthewMarch 24, 2020

How to sign up for an account

Signing up to Waitrose is simple - just fill in your details, such as your address and contact number, then click ‘next’ and you can start shopping straight away.

Benefits and perks

Morrisons Delivery Slots

Waitrose has a number of attractive introductory offers, including a £30 saving on your first three online grocery shops. The website also includes hundreds of recipes and lists the ingredients so you can quickly add them to your basket.

Coronavirus measures and policies

The company has paused its online voucher codes along with any offer incentives until further notice. Some products have are restricted for a limited time, with customers only allowed to buy a maximum of two packets of toilet roll and three of any specific grocery item.

Entertainment products are also no longer available to order online for the foreseeable future. Substitutions for online orders cannot be returned to your driver if they have been handled, and drivers will not enter homes.

Tesco Delivery Slots Not Available Slots

All online deliveries will be bagged as well to make them easier to collect quickly.

Tesco Delivery Slots Not Working

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